Terms of Service

1. Acceptance of Terms

Welcome to DoctorBooking. These Terms of Service ("Terms") govern your use of our healthcare management platform and services. By accessing or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services.

2. Description of Service

DoctorBooking provides a comprehensive healthcare management platform that connects patients with healthcare providers, including hospitals, doctors, nurses, laboratories, and pharmacies. Our services include:

• Appointment scheduling and management
• Staff management and coordination
• Patient record management
• Payment processing and billing
• Communication tools and notifications
• Analytics and reporting

3. User Eligibility

For Healthcare Providers

To register as a healthcare provider, you must:

• Be a licensed and qualified healthcare professional
• Provide accurate and complete registration information
• Submit required documentation for verification
• Maintain current professional credentials
• Comply with all applicable healthcare regulations

For Patients

To use our services as a patient, you must:

• Be at least 18 years old or have parental consent
• Provide accurate personal and medical information
• Use the platform for legitimate healthcare purposes
• Respect healthcare provider schedules and policies

4. Account Registration and Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Providing accurate and current information
• Ensuring your contact information remains up to date

We reserve the right to suspend or terminate accounts that violate these terms.

5. Healthcare Provider Responsibilities

Healthcare providers using our platform agree to:

• Provide accurate and complete professional information
• Maintain appropriate licensing and certifications
• Deliver healthcare services in accordance with professional standards
• Respect patient privacy and confidentiality
• Honor scheduled appointments and provide timely care
• Maintain accurate medical records and documentation
• Comply with all applicable healthcare laws and regulations

6. Patient Responsibilities

Patients using our platform agree to:

• Provide accurate medical history and health information
• Arrive on time for scheduled appointments
• Follow healthcare provider instructions and recommendations
• Respect healthcare facility policies and procedures
• Provide honest feedback and reviews when appropriate
• Notify providers of any changes in health status

7. Payment Terms

Payment for services is processed through our secure payment system. By using our payment services, you agree to:

• Provide accurate billing information
• Pay for services received in a timely manner
• Understand and accept healthcare provider fee structures
• Report any billing disputes promptly
• Comply with refund policies as established by providers

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

9. Prohibited Activities

You agree not to:

• Use the platform for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe on the rights of others
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the platform
• Submit false or misleading information
• Harass, abuse, or harm other users
• Impersonate healthcare providers or other professionals

10. Intellectual Property

All content, features, and functionality of our platform are owned by DoctorBooking and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

11. Disclaimers and Limitations

Our platform is provided "as is" without warranties of any kind. We do not guarantee:

• Availability of specific healthcare providers
• Quality of healthcare services provided
• Accuracy of information provided by users
• Uninterrupted or error-free service
• Compatibility with all devices and systems

We are not responsible for the medical advice, diagnosis, or treatment provided by healthcare professionals through our platform.

12. Limitation of Liability

To the maximum extent permitted by law, DoctorBooking shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for our services in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless DoctorBooking, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

14. Termination

We reserve the right to suspend or terminate your account and access to our services at any time, with or without cause, and with or without notice. Upon termination, your right to use our services will cease immediately.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which DoctorBooking operates, without regard to conflict of law principles.

16. Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or platform notifications. Your continued use of our services after changes become effective constitutes acceptance of the updated Terms.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and DoctorBooking regarding the use of our services.